PERIOD OF EVALUATION for year 2025


      By adapting Quality Management System to the requirements of the EN ISO 9001: 2000 standard, we would like to get an assessment of how satisfied you are with ZAP-Kooperacja.

    Your opinions will be taken into account in further actions and will improve the quality of our products and services and improve our cooperation. You can express your satisfaction by answering the following questions by ticking one of the numbers 1 to 5, which denote:

    1 unsatisfied ... 5 satisfied

    Quality

     What is the quality of manufactured products and services rendered?

    12345

     Is the response to the complaint satisfactory?

    12345

     Is the claim handling process satisfactory?

    12345

     Have implemented corrective actions been effective?

    12345

     

    Technical and commercial offers

     Is technological support sufficient?

    12345

     Are responses to inquires received in a timely manner?

    12345

     Is the price level of the production series satisfactory?

    12345

     

    Implementation

     Is the lead time of implementation orders satisfactory?

    12345

     Is the price level of the implementation series satisfactory?

    12345

     What is the price verification level of the offer after the implementation?

    12345

     

    Customer service

     Competence of the sales department staff

    12345

     Communication (e.g .waiting time for feedback)

    12345

     Support within the framework of ongoing cooperation

    12345

     

    Delivery on time

    12345

     

    What can ZAP-Kooperacja do to make you a more satisfied customer?

     


    ZAP-KOOPERACJA Sp.z.o.o | ul. Krotoszyńska 35, 63-400 Ostrów Wielkopolski | NIP:622-23-21-334