PERIOD OF EVALUATION for year 2025

  By adapting Quality Management System to the requirements of the EN ISO 9001: 2000 standard, we would like to get an assessment of how satisfied you are with ZAP-Kooperacja.

Your opinions will be taken into account in further actions and will improve the quality of our products and services and improve our cooperation. You can express your satisfaction by answering the following questions by ticking one of the numbers 1 to 5, which denote:
1 unsatisfied ... 5 satisfied



Quality

 What is the quality of manufactured products and services rendered? 12345
 Is the response to the complaint satisfactory? 12345
 Is the claim handling process satisfactory? 12345
 Have implemented corrective actions been effective? 12345

 


Technical and commercial offers

 Is technological support sufficient? 12345
 Are responses to inquires received in a timely manner? 12345
 Is the price level of the production series satisfactory? 12345

 


Implementation

 Is the lead time of implementation orders satisfactory? 12345
 Is the price level of the implementation series satisfactory? 12345
 What is the price verification level of the offer after the implementation? 12345

 


Customer service

 Competence of the sales department staff 12345
 Communication (e.g .waiting time for feedback) 12345
 Support within the framework of ongoing cooperation 12345

 

Delivery on time 12345

 


What can ZAP-Kooperacja do to make you a more satisfied customer?

 



ZAP-KOOPERACJA Sp.z.o.o | ul. Krotoszyńska 35, 63-400 Ostrów Wielkopolski | NIP:622-23-21-334